Answers the call
After hours, on weekends, when every line is busy, or when you are out on a job. The caller talks to Capella instead of a voicemail box.
Be heard
Every call answered, even when you cannot pick up.
Stellaris Ridge sets up Capella, a voice receptionist that backs up your front desk for local trades and service businesses. It answers after hours and when you are busy, books the job and texts you a summary. Based in Tuscaloosa, Alabama; serving Alabama, the Southeast and the Midwest.
The problem
A missed call is a job for the next shop.
You are on a roof, under a sink or with a customer. The phone rings and nobody can get to it. Some callers will try the next number.
Being heard means someone picks up every time, gets the details, and gets the job on your calendar. That is the outcome. Capella is how we do it.
What Capella does
One voice receptionist, on the calls that would have been missed.
Capella is the Stellaris Ridge voice receptionist. It was called VOX before it was renamed.
Gets the details
Name, address and the problem. Capella asks what you would ask and writes it down.
Books the job
Capella checks your real calendar for open slots and books one while the caller is still on the line.
Texts you a summary
You get a short text with what was booked and what the caller needs. Urgent calls are flagged.
Hands off to a person
When a call needs a human, Capella can transfer it to your team.
Logs every call
Each call lands in Astrateris, our own CRM, as a lead with a summary, so nothing sits in a notebook or a voicemail box.
A backup, not a replacement
Your receptionist stays the voice of your business.
Capella is a backup for your front desk. Your receptionist stays the voice of your business. Capella catches the calls she cannot get to.
If you do not have a front desk at all, Capella covers the phone when you cannot. In both cases the goal is the same: fewer lost calls, more jobs on the calendar.
You can hear it now. Capella answers our own line at (205) 831-8876. For the full product page, see Capella. For a plain-English guide to how a voice receptionist works, read the voice receptionist guide.
How it starts
A small first step, then a build quoted before any work starts.
Step 1 · Free
15-minute check
A short call. We look at how calls reach your business today and tell you one thing we would fix. Nothing to sign.
Step 2 · Free
Workflow check
If you want to go further, we map how calls, bookings and follow-up really move through your week. You get a written scope and a fixed quote.
Step 3
Build
We set up Capella for your business and your calendar. Every build is quoted before any work starts.
Step 4
Keep it running
We watch it, tune it, and adjust it as your business changes.
Related
Where calls fit in the rest of your week.
Missed call recovery
For the calls that still go unanswered: a text back to the caller, right away.
Built for your trade
HVAC, plumbing, electrical, roofing, dental offices and more.
Be in command
Every call, lead and review in one place once the phone is answered.
Questions
Fair questions.
Does Capella replace my office staff?
No. It is a backup for your front desk. It takes the calls your team cannot get to, after hours and when everyone is busy, so your people can handle the parts that need a person.
What happens on a call?
Capella answers, gets the caller's name, address and problem, checks your calendar, and books a slot. You get a text summary, and the call is logged in Astrateris, our own CRM.
Can I hear Capella before I decide?
Yes. Capella answers the Stellaris Ridge business line at (205) 831-8876. Call it and see how it handles you.
What does it cost?
Our prices are on the pricing page. The 15-minute check and the workflow check are free, and every build is quoted before any work starts.
Where do you work?
Stellaris Ridge is based in Tuscaloosa, Alabama, and serves Alabama, the Southeast and the Midwest.
Start with a free 15-minute check.
A short call with Carl or Jarod. We look at one part of your week and tell you one thing we would fix.