Privacy Policy

Who this covers

This policy covers www.stellarisridge.com and the services we run directly for our own business — our contact forms, our booking calendar, our email, and our own phone line.

It also explains, further down, how we handle information that belongs to our clients’ customers — the calls and messages our AI phone systems answer on a client’s behalf. That data belongs to the client, not to us.

What we collect

Information you hand us

• Contact details. Your name, business name, email address, and phone number when you fill in a form, email us, or book a call on our scheduling calendar.
• What you tell us. Whatever you write in the message field or say on the call — the trade you’re in, the problem you want solved, your website.
• Booking details. The date and time you picked, and the timezone your browser reported, via our scheduling provider.

Information collected automatically

• Basic analytics. Pages visited, roughly where in the world the request came from, which site or search sent you, and what kind of device and browser you used. This is aggregate traffic measurement — we use it to see which pages are worth keeping.
• Server and security logs. Our hosting and CDN provider records request logs, including IP addresses, to serve the site and to block abuse. We do not mine these for marketing.

Calls and messages

• Our own line. If you call or text the number on this site, we keep the number you called from, the time, and any voicemail or message content, so we can call you back.
• Demos. If you try one of our AI voice demos, the conversation is processed by our voice platform so the agent can answer you, and we may keep a transcript to check the system is behaving.

What we do with it

• Answer you, quote you, and schedule the call you asked for.
• Deliver and support the work — build the site, configure the phone agent, run the campaign.
• Send you things you asked to receive, and occasional follow-up about work in progress. Every marketing email has a working unsubscribe link, and we honour it.
• Keep the site fast, online, and free of abuse.
• Meet our tax, accounting, and legal obligations.

That is the whole list. We do not build advertising profiles, and we do not run ads on this site.

What we don’t do

• We do not sell your information. Not to data brokers, not to lead resellers, not to partners.
• We do not rent or trade contact lists.
• We do not use your business data to train public AI models. Client call data is used to serve that client, and nothing else.

Who else handles it

We are a small shop and we run on other people’s infrastructure. The categories of provider that may process information on our behalf:

• Website hosting and CDN — serves the pages, keeps request logs.
• Cloud infrastructure — runs the applications and stores the data behind them.
• Scheduling — the booking calendar embedded on our site.
• Email and CRM — how we reply to you and keep track of the conversation.
• Telephony and voice AI — carries the call, converts speech to text and back, and generates the agent’s reply.
• Analytics — aggregate traffic measurement.
• Payments and accounting — invoicing and bookkeeping. We never see or store full card numbers.

Each of these is given the minimum it needs to do its job, and is bound by its own contract with us. If you want the specific vendors we are using today, email us and we will tell you — we would rather answer honestly than publish a list that goes stale.

We will also disclose information if the law genuinely requires it, or if we have to defend ourselves in a legal dispute.

Data that belongs to our clients

When we run an AI phone agent, website, or marketing system for a client, the calls, messages, contacts, and recordings that flow through it belong to the client. We handle that data on their instructions, to operate their system.

If you spoke to an AI receptionist and want your information removed, the fastest route is to contact the business you called. You can also contact us and we will pass it straight to them.

Call recording and transcription rules vary by state, and it is the client’s responsibility to disclose recording where their law requires it. We configure the disclosure when a client asks us to.

Cookies

This site uses a small number of cookies and similar storage: what our host needs to serve the page securely, and what our analytics needs to count a visit once instead of twice. We do not run third-party advertising or retargeting pixels on this site.

You can block or clear cookies in your browser settings. The site will still work.

How long we keep it

• Enquiries that go nowhere — roughly two years, then deleted.
• Client records — for the life of the engagement, plus the period our accountant and the tax code require.
• Analytics — aggregate, retained on a rolling basis.
• Server logs — short-lived, typically weeks.
• Call transcripts and recordings — per the client’s configured retention; deleted on request.

Your choices

• Unsubscribe. Every marketing email has a working unsubscribe link.
• Stop the texts. Reply STOP to any SMS from us.
• See it. Ask us what we hold about you and we will tell you.
• Fix it. Tell us what is wrong and we will correct it.
• Delete it. Ask and we will delete what we are not legally required to keep.

Email info@stellarisridge.com for any of these. We do not charge for it, and we do not require a form. Depending on where you live, you may have additional statutory rights — ask and we will honour them.

Security

Access is limited to the two of us plus the providers above. Credentials are held in a password manager, systems use multi-factor authentication where the vendor supports it, and traffic to this site is encrypted in transit. No system is perfectly secure, and we will not pretend otherwise — if something goes wrong that affects you, we will tell you.

Children

This is a business-to-business site. It is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe we have, email us and we will delete it.

Where your data lives

We are based in Alabama and our providers are primarily United States companies, so your information is processed in the United States. If you contact us from outside the U.S., you are sending it here.

Changes

If we change this policy we will update the effective date at the top. Material changes get a note on this page. We do not quietly rewrite history.

Contact us

Questions, requests, or complaints about privacy — a real person reads these.

• Email: info@stellarisridge.com
• Phone: (205) 831-8876
• Stellaris Ridge — Alabama, United States