1:05 AM, suspected slab leak
Caller describes a warm spot on the living room floor and a water bill that doubled.
Plumbing · voice receptionist
The voice receptionist that backs up the front desk for plumbers.
Stellaris Ridge sets up Capella, a voice receptionist for plumbers. It answers the calls your team cannot get to, after hours and when the crew is busy, and books the job. Based in Tuscaloosa, serving Alabama, the Southeast and the Midwest.
Calls at all hours
Example plumbing calls, answered instead of sent to voicemail.
Burst pipes, slow drains, water heater outages, remodel estimates. Capella answers live, any hour. It asks what is wrong, checks your real calendar and books the visit, or passes the call to you. Every call is recorded and written up in your CRM, so nothing lives only in someone's memory.
These are illustrative examples, not recorded customer calls.
9:40 PM, water heater pilot out, newborn in the house
No hot water for a family with an infant.
12:20 AM, PEX line burst under the sink
Caller hears water spraying under the cabinet.
4:15 PM, bathroom remodel re-pipe estimate
Homeowner wants a quote to re-pipe a bathroom during a renovation.
More than the phone
The phone is one piece.
Capella is the backup for your front desk. We also build automation to order: invoices sent with reminders, quotes followed up, and a job entered once so it lands everywhere it belongs. Calls, forms and email (coming soon) land in Astrateris, our CRM.
Questions
Fair questions.
Do you only work with plumbing businesses in Alabama?
We are based in Tuscaloosa, Alabama, and work with plumbers across Alabama, the Southeast and the Midwest. Setup happens by phone, email and a short call, so the shop does not have to be next door.
How is Capella set up for plumbing calls?
Before it takes a call, we set it up with plumbing words, the calls you want passed to you right away, and how you book a job. It answers like your own front desk, then books the job into the calendar in Astrateris, our CRM. If you keep another calendar, bring it up on the free 15-minute check.
Does it replace my office staff?
No. It is a backup for your front desk. It takes the calls nobody can get to, after hours and when everyone is busy, so your people can handle the parts that need a person.
What does it cost?
Every build is quoted before any work starts. The 15-minute check is free, and we tell you on that call whether it is worth doing.
Where did the old plumbing city pages go?
We folded the thin city-by-trade pages into this Plumbing page and the metro pages, so each page left has real substance. The old addresses forward here or to the matching metro page.
Where the calls come from
Notes on each Alabama metro we list.
Birmingham, AL
Alabama's biggest metro means the most competitors bidding on the same job.
Huntsville, AL
Aerospace and tech-driven growth means new subdivisions constantly, which means a steady stream of service calls on systems that are still under warranty and homeowners who expect a fast, modern response.
Montgomery, AL
Alabama's capital city, with a mix of residential and small commercial work and mid-size competition, the calls come from every direction, and a missed one gets picked up by whoever answers next.
Mobile, AL
A Gulf Coast port city where humidity and hurricane season drive relentless HVAC and roofing demand, storm spikes hit fast and the phones ring nonstop when they do.
Tuscaloosa, AL
Home to the University of Alabama and no stranger to severe storms, roofing and tree service demand spikes hard and fast after every system that rolls through.
See what your missed plumbing calls are worth.
Start with a free 15-minute check. We look at your calls and tell you one thing we would fix.